A week before Christmas, on Friday, December 16, 2022 I awoke to discover my furnace had decided to stop working. Not quite 3 years prior, my brother had installed a brand new furnace and central air unit. He had since suddenly passed away, so I was left with no warranty and no idea what to do. I started "Googling" Des Moines HVAC, and the first one that came up, DES MOINES HEATING & COOLING, LLC, answered my early morning call. The man on the phone, who I learned to be the owner, and his son, who joined the conversation, were already en route to their 1st of many calls on their fully booked day. Instead of being Grinch like this close to the holidays, both men were helpful, friendly, encouraging, and understood my "technical jargon". Even though Justin, (the son) was set to host Christmas at his home the next day for his 4 month old baby girl, son, the mother of his children, a host of family and friends AND he was smoking the Pork Butt, he said he would make sure I had heat before he headed home that night. AND HE DID!! Justin called multiple times that day to let me know when he might be arriving. Once he got to my home, he was courteous about tracking in dirt, had a wonderful smile, was laughing and joking, was extremely friendly to my 2 yappy small dogs and put all of us at ease. Just like Santa, he went straight to work. showing me what he was doing, explaining the process, and even giving me tips on maintenance I could do in the future. He very quickly found the issue and had it resolved in what seemed like no time. It was like a Christmas miracle!! Instead of price gouging me for a last minute and potentially later in the afternoon call, my bill was quite reasonable. Justin went out of his way to follow up with me later that evening to make sure the furnace was still performing well as well as contacting me twice after that to make sure the weekend went ok. The quality of his work was excellent, however it sure was nice knowing I was not going to have to resort to burning coal if there was anything else went wrong with my furnace. I would HIGHLY recommend DES MOINES HEATING & COOLING, LLC for any and all of your HVAC needs. They are competent, professional, and are the epitome of GOOD WILL. ~ Shelli Manna

Shelli Manna Jan 01, 2023